Shipping policy
This Shipping Policy outlines how Valeno Inc (“we,” “us,” or “our”) processes, prepares, ships, and delivers orders placed through our website.
Business Details
Company Name: Valeno Inc
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States
Email: hello@valenokids.com
Phone: +1 (720) 447-5569
Where We Ship
At this time, we ship orders only to addresses within the United States.
Orders placed with an address outside our supported shipping area may not be accepted. If such an order is processed accidentally, we may contact the customer, cancel the order, and return the payment to the original payment method.
Shipping Providers
We use established shipping carriers, including USPS, UPS, FedEx, and other qualified logistics providers, to deliver customer orders.
The shipping provider selected for an order may vary depending on the destination, package dimensions, weight, product type, and available delivery services.
Products and Order Preparation
Our store primarily offers baby gifts, nursery products, children’s room décor, soft home accessories, wall decorations, ornaments, and related lifestyle products designed for infant, toddler, and children’s spaces.
After payment is confirmed, most orders are prepared for shipment within 1–3 business days.
Business days are Monday through Friday and exclude U.S. public holidays.
Additional processing time may be required during holidays, seasonal demand, promotional events, new product releases, or periods of unusually high order volume. This allows sufficient time for order preparation, quality checks, and secure packaging.
Packaging Standards
Each order is packaged with care to help protect nursery products, baby gifts, soft goods, decorative pieces, and children’s room accessories while they are in transit.
Depending on the item, we may use protective wrapping, shipping mailers, durable boxes, cushioning materials, inserts, or other suitable packaging.
Fragile, decorative, or gift-oriented products may receive additional protective packaging when appropriate.
Where available, gift wrapping, upgraded packaging, or special packaging requests may involve an additional fee. Any applicable cost will be shown before checkout is completed.
Delivery Estimates
Estimated delivery times are provided during checkout according to the delivery address and shipping method selected.
All delivery timeframes are estimates rather than guarantees.
Unexpected delays may occur because of weather conditions, carrier disruptions, public holidays, seasonal shipping volume, address problems, increased order volume, or other circumstances beyond our reasonable control.
Shipping Charges
Shipping charges are calculated during checkout based on factors such as the delivery destination, package size, package weight, and selected shipping service.
Any applicable taxes will be displayed separately during checkout.
We offer free standard shipping on orders of $68.00 or more.
The order subtotal must remain at least $68.00 after discounts, coupons, or promotional credits have been applied in order to qualify for free shipping.
Additional charges may apply to gift wrapping, premium packaging, oversized products, protective packaging for fragile items, or expedited delivery services. Any such charges will be disclosed before payment is completed.
Tracking Your Order
When an order has been shipped, we will send a shipping confirmation email containing tracking information when tracking is available.
Please allow additional time after shipment for the carrier’s tracking system to display or update package information.
Shipping Address Requirements
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify all relevant details, including apartment numbers, suite numbers, unit numbers, ZIP codes, and a valid telephone number when required.
We are not responsible for delivery failures, delays, lost packages, or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.
If an order is returned to us because of an incomplete or incorrect address, we may contact the customer to arrange another shipment. Additional shipping charges may apply.
Damaged, Missing, or Delayed Deliveries
Although we take reasonable care when packaging orders, products may occasionally be damaged or experience delivery problems while in transit.
If an order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Clear photographs of the outer shipping package
- Clear photographs of the internal packaging
- Clear photographs or videos showing the damaged product
- A short explanation of the issue
If tracking indicates that a package may be lost or significantly delayed, please contact us with your order number and available tracking details.
Where possible, we will review the delivery issue with the carrier and assist in determining an appropriate resolution.
Depending on the circumstances and the outcome of our review, the solution may include a replacement, partial refund, full refund, or another appropriate remedy in accordance with our Refund & Return Policy.
Please keep the product and all packaging materials until the matter has been reviewed, as they may be required for inspection or a carrier claim.
Nursery and Children’s Product Delivery Guidance
Certain nursery products, baby gifts, hanging decorations, wall décor, soft furnishings, ornaments, and children’s room accessories may require additional care during packaging and shipment because of their materials, dimensions, or decorative construction.
Customers should inspect products after delivery and before use or installation.
For hygiene and safety purposes, please confirm that products are clean, undamaged, and appropriate for their intended use before placing them in a nursery, child’s room, or an area accessible to infants or children.
Decorative products should be installed securely and, where appropriate, positioned outside the reach of infants and young children.
Responsibility for Packages
Subject to applicable law, the risk of loss or damage passes to the customer once the package has been transferred to the shipping carrier.
Even so, we will make reasonable efforts to assist customers when delivery problems arise because of carrier issues, weather conditions, lost shipments, or other shipping circumstances outside our direct control, in accordance with our applicable policies.
Special Packaging and Insurance Charges
Certain items may require additional protective materials, oversized packaging, or shipping insurance because of their dimensions, weight, fragility, or other product characteristics.
If additional charges apply, they will be disclosed during checkout before payment is submitted.
Updates to This Policy
We may revise this Shipping Policy periodically to reflect changes in our operations, shipping procedures, or applicable requirements.
The most recent version will be published on our website together with an updated “Last Updated” date.
Continued use of our website after a revised policy has been published constitutes acceptance of the updated Shipping Policy.
Shipping Support
For questions regarding shipping, delivery, tracking, or related matters, please contact:
Valeno Inc – Shipping Support
Email: hello@valenokids.com
Phone: +1 (720) 447-5569
Address: 1500 N Grant St Ste R, Denver, CO 80203, United States