Refund policy

At Valeno Inc, we want customers to feel confident when purchasing from our website. This Refund & Return Policy explains the conditions and procedures that apply to returns, refunds, replacements, and related requests for orders purchased directly from us.

Policy Coverage

This Policy applies to purchases made through our official Website and delivered within the United States.

Our product selection primarily includes baby gifts, nursery products, children’s room décor, soft home accessories, wall decorations, ornaments, and related lifestyle items designed for infant, toddler, and children’s spaces.

30-Day Return Period

Unless a different condition is clearly stated on the relevant product page or during checkout, customers may request a return within 30 calendar days after the order is marked as delivered.

Return requests received after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return and potential refund, the product must generally meet the following requirements:

The item must be unused, clean, unwashed, uninstalled, and in its original condition.
Original packaging, labels, tags, accessories, manuals, inserts, and protective materials should be included.
Valid proof of purchase must be provided, such as an order number, receipt, or order confirmation.

Because many of our products are intended for nurseries and children’s living spaces, returned products must remain suitable for resale.

We may decline a return or reduce the refund amount when an item shows signs of use, washing, installation, stains, scratches, odors, pet hair, missing components, improper handling, damage, or another condition that affects its resale value.

Nursery and Children’s Décor Returns

Baby and nursery products must be returned in a clean, hygienic, and resalable condition.

Products that have been washed, used, placed in a crib or nursery environment, or handled in a way that affects their cleanliness may not qualify for a full refund.

Wall decorations, hanging décor, mobiles, ornaments, decals, and similar products must generally remain unused and uninstalled.

Items that have already been attached to a wall, assembled, hung, cut, altered, modified, or damaged during installation may not be eligible for return unless the issue resulted from a confirmed manufacturing or product defect.

Optional services such as gift packaging, greeting cards, personalized gift messages, or similar prepared services are generally non-refundable once they have been prepared or shipped.

Personalized and Final Sale Products

Customized, personalized, made-to-order, or special-request products are generally not eligible for return or refund unless they arrive damaged, defective, or materially different from the product ordered.

Products clearly marked as “Final Sale,” “Non-returnable,” or “Clearance” are also generally excluded from returns unless they arrive damaged or defective.

Any product-specific restrictions will be identified on the product page, during checkout, or elsewhere before purchase where applicable.

Request Approval Before Returning an Item

Valeno Inc may use different warehouses, fulfillment providers, and logistics partners to process orders.

For this reason, the correct return location may vary depending on the specific product or order.

Do not return products to our business address or to an address printed on the shipping package unless our support team has specifically instructed you to do so.

Before shipping a return, please contact us within the applicable return period:

Email: hello@valenokids.com
Phone: +1 (720) 447-5569

Please provide:

Your name
Order number
Product or products you wish to return
Reason for the return
Relevant photographs when requested

Once a return request has been reviewed and approved, we will provide the appropriate return warehouse address together with any required return instructions or reference information.

Returns shipped without authorization, sent to an incorrect location, or submitted without the required information may not be processed or refunded.

Return Shipping Charges

When a return results from an error on our part, such as receiving the wrong product or a confirmed defective product, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the supporting evidence.

When a customer returns an item for personal reasons, including changing their mind or selecting the wrong product, size, style, color, or design, the customer is responsible for return shipping expenses.

Original shipping charges are generally non-refundable unless the return resulted from an error by Valeno Inc.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days after delivery.

To help us evaluate the issue, please provide your order number together with clear photographs or videos showing:

The product received
The external shipping package
The internal packaging
The damaged, defective, or incorrect portion of the item

After reviewing the information, we may provide a replacement, partial refund, full refund, or another appropriate resolution depending on the circumstances.

Please keep the item and its packaging until the review has been completed. They may be required for inspection, verification, or a carrier claim.

Refund Processing

Once an authorized return reaches the appropriate return location, the product will be inspected.

We will notify you after the inspection and confirm whether the refund has been approved or rejected.

Approved refunds are issued to the original payment method used for the purchase.

After a refund is processed, please allow approximately 7–14 business days for the funds to appear in your account.

The exact timing may vary depending on your bank, card issuer, or payment provider.

Exchanges

We currently do not process direct product exchanges.

If you would like a different size, style, design, color, or product, please return the original item in accordance with this Policy and place a new order through our Website.

Gift Purchases

When a product was purchased as a gift, any approved refund will generally be returned to the original payment method used to place the order.

We normally cannot issue a refund directly to the gift recipient unless required by applicable law or separately approved by our customer support team.

Product Care and Safe Use

Our baby gifts, nursery products, and children’s home décor are intended for ordinary household or decorative use unless the applicable product page specifically states otherwise.

Customers should follow all available care instructions, installation guidance, age recommendations, product warnings, and safety information.

Wall decorations, mobiles, hanging ornaments, and similar decorative items should be securely installed and kept outside the reach of infants and young children where appropriate.

Valeno Inc is not responsible for damage resulting from misuse, incorrect installation, unauthorized alteration, ordinary wear and tear, or failure to follow applicable product care or safety instructions.